сначала этоIvan, we're very sorry that you did not receive all of the items in your order #164468625. UPS is already undgoing the investigation for the package and please be informed that the investigation may take 4-5 business days but not longer than 8 days. Since the investigation is still on going, we need to wait for the results of the tracer first.
Once the trace is completed, We'll be assisting you further at that time and offer the best solution for you. As UPS normally does not notify us of when an investigation has been closed, please contact us after 8 business days so that we may follow up with them on your behalf.
zeleke добавил 22.12.2013 в 20:32
потом это Ivan, I'm very sorry for the inceonvenience that this issue may have caused. I've gone ahead and sent a ticket to our higher management regarding this matter as they may discuss over this matter and figure out on how we can assist you with the package that you have not received.
Please allow us a week for us to relay the solutions that we can offer. You may also call us at the phone number that is provided below as we may assist you further.
Thank you for shopping with us here at 6pm, You have a fantastic day!
zeleke добавил 22.12.2013 в 20:33
Thank you for contacting 6pm.com Customer Service. My name is Heidi and it's my pleasure to assist you today!
This order was delivered to a freight forwarder and the tracking shows that the package was delivered. I apologize for the inconvenience but you will need to go through the freight forwarder for further assistance. I wish I could be of more assistance to you, but unfortunately, at this point, I cannot.
I hope this information has been helpful. Have a wonderful holiday season.
zeleke добавил 22.12.2013 в 20:33
Thank you for contacting 6pm.com Customer Service. My name is Jersey and it's my pleasure to assist you today!
I see that one of our representatives, Heidi, was able to assist you with regards to your lost package. You were advised that you need to go to your freight forwarder to check the package as we cannot assist you a full refund nor a replacement.
Please let us know if you have any further questions or comments by simply replying to this email, or you may give us a call at the number below. Thanks for your email, and should you ever need it, we look forward to serving you again!