Любые вопросы от новичков по заказам с VS - 1

Dear Natalia,

Thank you for your email concerning your recent ordering experience. We apologize for any disappointment this matter has caused.

When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.

Due to the defective condition of the boots you received, we are processing a replacement order which is expected to arrive to you within 3 to 10 business days. The confirmation number for the replacement package is #472112263. Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.

You may view the details of your order history and check the status of your orders by clicking on the link below, or ‘copy and paste’ the URL into your browser.

http://www.victoriassecret.com/order-status/

We ask that you please keep or dispose of the defective boots you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.

Natalia, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret. If there's anything more we can do for you, please email or call us any time.
Order #470221466
Best Regards,
Kristin B.
VictoriasSecret.com Customer Service