Здравствуйте!
Помогите мне, пожалуйста, разобраться с тем, что мне делать
Я купила айфон 4 - у меня его украли - на почте мы составили акт - посылку отправили обратно (коробку,вернее), я связалась с продавцом, он всё сделал - сходил в офис емс, у себя в маями, отправил запрос в россию -ему всё подтвердили, он написал заявление - я открыла диспут - всё было хорошо - я ждала результата, продавец почему-то перестал отвечать.
сегодня - прошло 60 дней, товар ушел на ибее из списка покупок в архив, не могу оставить отзыв и не могу зайти в кейс.
пэйпал сегодня написал - продавец отказался от предъявленных обвинений - мы будем разбираться, но вы должны всё нам перевести на англ и прислать по факсу. ещё заявление из полиции переведите и пришлите на оригинальном бланке..
шок
вот текст
Hello Diana Valieva,
We are in the process of investigating the following claim:
Seller's Name: Grace Fernandez
Seller's Email:
gmfparis@gmail.com
Seller's Transaction ID: 0MA16692F4724231H
Transaction Date: Dec 2, 2011
Transaction Amount: -$342.95 USD
Your Transaction ID: 2NJ67976V23184303
Case Number: PP-001-598-908-567
Buyer's Transaction ID: 2NJ67976V23184303
The seller has submitted an explanation describing the disagreement with
this claim. We will evaluate all available information including the
original listing, and both seller and buyer statements. A final decision
will be made on this claim per our User Agreement.
We will notify you if further action is required.
Thank you for your cooperation.
Thanks,
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
----------------------------------------------------------------
Copyright © 1999-2012 PayPal. All rights reserved.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
facility, does not require the approval of the Monetary Authority of
Singapore.
Users are advised to read the terms and conditions carefully.
PPID PP087
[13:21:50] theymadehistory: 2-е письмо
[13:22:05] theymadehistory: Dear Diana Valieva,
Complaint Details
------------------------------
Seller's Name: Grace Fernandez
Seller's Email:
gmfparis@gmail.com
Seller's Transaction ID: 0MA16692F4724231H
Transaction Date: Dec 2, 2011
Transaction Amount: -$342.95 USD
Your Transaction ID: 2NJ67976V23184303
Case Number: PP-001-598-908-567
Buyer's Transaction ID: 2NJ67976V23184303
------------------------------
In order to continue this investigation, a police report must be filed with
your local law enforcement agency and a copy of the report must be faxed to
PayPal.
The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-001-598-908-567), so we may attach the documents to your claim as
quickly as possible.
Contact your local police department and obtain a police/incident report.
Please ensure we receive your fax documentation within the next ten days.
This report should be on the law enforcement agency’s letterhead or stamped
police documentation and clearly explain the details of your issue. This
documentation must include the department/officer’s contact information,
the reporting officer's name, badge number and signature.
Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.
Sincerely,
Amanda
Protection Services Department
PayPal, an eBay Company
Copyright © 1999-2012 PayPal. All rights reserved.
Consumer advisory- PayPal, Inc., the holder of PayPal's stored value
facility, does not require the approval of the Monetary Authority of
Singapore. Users are advised to read the terms and conditions carefully.
что мне делать? почему так поступил продавец и насколько теперь всё реально??
по трэку посылка уже вернулась к продавцу
