не, винни перепутала, это письмо от второго заказа..
а бабло не приняли, потому что сняли за первый неудачный заказ..
zefir добавил 30.11.2009 в 22:49
вот письмо после письма об отказе от заказа..
Дата: Понедельник, 30 ноябрь 2009, 18:21
Dear Julia,
Thank you for your e-mail request to cancel your order. We regret any disappointment this may cause.
After reviewing your order, we regret to inform you that we are unable to make updates or cancel it at this time. Our records indicate that order # has processed for shipment and is expected to arrive on or before December 24, 2009.
With the efficiency of our automated authorization process, the timeframe in which customers may change or cancel their orders can be as brief as 10 minutes. Once an order has been authorized, it is immediately transferred to our distribution center for shipping. When requesting a modification to future orders, we recommend calling us directly as this will provide us a greater chance of making changes before the order is processed.
Should you need to return any merchandise, please click on the link below, or 'copy and paste' the URL into the address line of your browser.
You can check the status of your order or view your order history online by clicking on the link below.
If you need further assistance, please reply to this e-mail or call anytime.
Julia, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
Order #
Sincerely,
Nicole B.
VictoriasSecret.com Customer Service
