Hello Ljubov,
Thanks for getting in touch - I’m sorry you’re waiting for your order 68065212 to arrive.
Thank you for confirming your delivery address.
When orders are sent to Ukraine, it can take some time to clear customs - usually between 10-30 working days.
Don’t worry, once your parcel has cleared customs it will be delivered to you. If you haven’t received it by 04/04/13, get back in touch with us.
As there isn’t a tracking number available for this order, we can’t see its current location. However your local Post Office may be able to look into this if you contact them directly. It would also be worth checking with your neighbours and in any safe places a parcel might be left, in case it was delivered whilst you weren’t around.
I hope your order arrives soon. If you have any more questions, please get back in touch – I’ll be happy to help.
Best wishes,
Hannah