Ооооо, смотрю на фейсбуке пошли более конкретные разборки (дофига народу из разных стран возмущаются). Отрывки из разных жалоб, пока не удалили...
... I was asking for a transport document number or a copy of the document that DHL Global Mail provided you when you placed the parcel for shipping. ...My local post office needs at least a transport document number (Air Waybill/ AWB, NOT necessarily a tracking number) in order to verify if the package has arrived in Romania...
... How do you know that the problem at the local level, and not somewhere in the transit country? Have you submit an inquiry to DHL? Was some internal investigation by the DHL? or is this a polite way to shake off the problem. Are you the owner of parcels to their receipt by the buyer, but you're not doing anything, that somehow influence improving delivery...
...I understand there's no tracking no. but even so, every parcel has an identification no. which is mentioned on the invoice/ receipt or whatever document the shipping company gives to its customer (iHerb in this case), this identification no. being mentioned also on the parcel. I've already spoken with my custom agency and my local postal office and they both told me that every parcel has a transport no. set by the shipping company and by this number they can verify if the parcel has entered the customs. ...
И на закуску от саппорта iHerb.com Some customers are reporting that they are starting to get their packages from October, so please be patient, your packages will arrive in time.
Надежда, мой компас земной...
. Така РАДА!!!
.
Всё пришло как надо, целое, в полном комплекте!
![[URL=http://shophelp.ru/forum/imagehosting/2012/12/05/thumb_10049350be734b5054b.jpg]Картинка (для просмотра нажать)](http://shophelp.ru/forum/imagehosting/2012/12/05/10049350be734b5054b.jpg){kind=link}