В общем вчера ничего не отправили, вечером написала им письмо с вопросами. По причине глюка почты письмо отправилось дважды, соответственно ответа я получила тоже 2. Причем от разных консультантов))
Публикую оба:
1. Thank you for taking the time to contact us. I understand that your concerned about the shipment of your order. I am happy to assist you with your inquiry.
Our records indicate that your order processed for Express delivery and is expected to arrive to you on or before September 20, 2013. Standard delivery packages typically ship within 3 to 10 business days from processing and will still arrive within 4 to 7 business days of the order date.
You can check the status of your order or view your order history online by clicking on the link below.
http://www.victoriassecret.com/order-status/
If you need further assistance, please reply to this email or call anytime.
Darrae W.
2.Thank you, so much, for taking the time to contact us. You’ve asked about the status of your recent order. It is my privilege to respond to you personally.
I see that your order has been prepared for shipment and should arrive on or before September 20, 2013. I assure you that you will receive an e-mail confirmation with the shipment details once the package has shipped.
Please note that packages normally ship within 2 to 5 business days from processing. However, the order will still arrive by the delivery date given when placing the order.
Anastasia, I hope that you enjoy all your cute dresses when they arrive. Thank you for choosing Victoria's Secret. If there is anything else with which I can further assist you, please be sure to e-mail or call us at any time.
Molly O.
Спасибо, Молли за последний абзац) Не по шаблону ответила, а как-то тепло так даже)))
Правда, отправили и мне этим новым eshopworld...