Thank you for your order. Some credit cards that are issued outside of the United States do not automatically verify with our system. Before we can continue to process your order we request some additional information.
Please fax a copy of your credit card or card statement and your photo ID to 001-608-270-3934.
For your security, Shopbop.com strongly recommends that you never send anyone your entire credit card number or date of birth. Before sending the requested information, please blackout any middle 4 digits on your credit card, and the date of birth and ID number on your identification card.
If we do not receive the requested information within 3 business days from the date of order placement, then your order will be canceled.
I apologize for the inconvenience, but online fraud is very common and we must take these measures to protect customers like you. If you have any questions please let us know.
REMINDER OF INTERNATIONAL SHIPPING POLICY:
During the checkout process, you checked a box confirming that you have read and agree to the international shipping guidelines. As a reminder to you, below is a copy of the international shipping agreement, which you accepted when completing your order.
“You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from shopbop.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
If you decide to refuse any shipments from shopbop.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to shopbop.com. This amount will be deducted from your merchandise refund. If you have any shipping and handling questions or comments please email them to
service@shopbop.com or call Customer Service at 1-877-SHOPBOP (1-877-746-7267).