девочки, подскажите, если я сделала заказ, а позже через оператора мне применили код на шарф и написали что придет юпсом отдельно от моего заказа, НО нигде в истории заказов это не отпражено и трекинг номер не выслали.., ждать мне шарф или они забыли ппро него?
есть только это письмо
Dear Elena,
Thank you for your e-mail regarding the offer for the free scarf. We are happy to assist you with this matter.
We are currently processing an order for the free scarf. It will arrive separately from your original order within 7 to 10 business days.
You will receive an order confirmation e-mail for the free merchandise when it is processed. The order confirmation may appear to have a charge for the item, however, please be assured that a manual discount for the full amount will be applied so that there is no charge to you for the item. The confirmation you receive will be automatically generated at the completion of the order and will not reflect this deduction.
Offer codes may be entered during checkout by selecting the offer code box that appears at the bottom of the shopping bag. After you select the shipping method for the order, you will be asked to enter the offer code. Entering the offer code will apply the offer to your order.