А это первое письмо(ну 101 конечно,но с инфой о следующем заказе):
Hello Julia,
Thank you for your email regarding the status of your orders. I am happy to assist you with your inquiry.
Comparing this email conversation to the details in your account, it appears that order # 522203480 may have been canceled in error. Order # 522140595 is now being packed and prepared for shipment by our distribution center and can no longer be canceled. I am sorry for any inconvenience this may cause.
We would be happy to waive the Standard international shipping charges on your next order, so you can replace any items that were not included in the package.
We at Victoria’s Secret take great pride in our reputation for excellent quality and value. If for any reason you are dissatisfied with a purchase, we'll happily assist you with a prompt refund or exchange.
I invite you to return or exchange your merchandise via mail, or to expedite your exchange process, you may call our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (Outside the U.S. and Canada) and one of our representatives will be happy to assist you in placing a phone exchange.
To ensure prompt and safe delivery, I kindly ask that you send the merchandise back to us via United Parcel Service (UPS) or by insured, prepaid mail. Victoria’s Secret is not responsible for the return postage fee and we do not have any information regarding these costs. Please ship your package to the following address:
Жулька добавил 16.05.2013 в 00:41
kisekin, теперь буду знать,но письмо о отмене заказа пришло за день до оплаты и только после этого я создала новый заказ....