Всем привет! Девушки помогите-подскажите!
Заказала я сапожки Сэм Эдельман вот эти
http://www2.victoriassecret.com/com...lay&prnbr=CP-235483&page=1&cgname=OSSHUBOOVIL
А пришли они мне с здоровой дырой.
Начала переписку....из которой мало что могу понять)
Подскажите кто понял, плиззз!
Что они от меня хотят если им не нужно отсылать обувь назад то что же нужно!?
Dear Irina,
Thank you for your e-mail regarding your recent ordering experience. We apologize for any disappointment this matter has caused.
We have not asked you to return the boots.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the damaged condition of the merchandise you received, we are processing a replacement order which is expected to arrive to you within 7 to 10 business days. Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
You may view the details of your order history and check the status of your orders by clicking on the link below, or ‘copy and paste’ the URL into your browser.
http://www2.victoriassecret.com/html/custsrvc/orderstatus/
We ask that you please keep or dispose of the merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
If you need further assistance, please reply to this e-mail or call anytime.
Irina, Victoria's Secret values each of our customers and hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
Order #390833495
Sincerely,
Missy E.
VictoriasSecret.com Customer Service
А сапожки красивые, мягкие, удобные...но с дырой(
я покупаю 40 размер русс.всегда. Заказала у них 9,5
Мне великоваты в длинну...9-ка бы самое то была