Девченки,помогите плиз!мой первый заказ мне не дошел по почте,я,пользуясь помощью этого форума написала письмо что не получила.они выслали еще раз,но в заказе нет одной вещи.в статусе напротив нее стоит Discontinued и в купальнике который они мне выслали на лифе брак!он декорирован заклепками,так некоторые заклепочки отлетели!я им написала письмо пользуясь переводчиком и приложила фото.вот что они ответили:
Dear Anastasiya,
Thank you for your e-mail regarding the Victoria's Secret PINK Athletic Tee that is no longer available. We apologize for any disappointment this matter has caused you.
We certainly understand your frustration because you are not receiving your Victoria's Secret PINK Athletic Tee. It is always our goal to have satisfied customers and when we disappoint you, we are disappointed as well.
Clearance merchandise is offered to clear inventory of discontinued merchandise. There could have been very limited availability when you selected the item and by the time you checked out and we received authorization from your credit card, the stock was depleted.
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. We invite you to return or exchange your merchandise via mail or to expedite your exchange process you may call our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada) and we will be happy to assist you in placing a phone exchange.
For your convenience, we have provided a pre-addressed return label on your invoice for any returns from within the United States. No payment is necessary when you mail your package using the pre-addressed return label. You will be charged a return fee of $5.99 upon receipt of your return.
Complete return and exchange instructions and a printable return form are now available within the Customer Service section on our site. We have attached a copy of the return form for your convenience. You may also access this return form online by clicking on the link below or ‘copy and paste’ the URL into the address line of your browser.
http://www2.victoriassecret.com/html...ReturnForm.pdf
To view additional information on our return procedure, please click on the link below or 'copy and paste' the URL into the address line of your browser to view information on our return procedure.
http://www2.victoriassecret.com/html...ipping/#policy
You may view your order history at any time on our web site. Please click on the link below, or ‘copy and paste’ the URL into your browser.
https://www.victoriassecret.com/html...c/orderstatus/
If you need further assistance, please reply to this e-mail or call anytime.
Anastasiya, please accept our sincerest apology. Victoria's Secret is committed to providing an exceptional experience for our customers. We look forward to the opportunity of serving you in the future.
Sincerely,
Jennifer M.
Я что то не могу понять что они хотят чтоб я возвращала???купальник или что?и не слова о том что вернут деньги за не высланную майку! я в легкой панике..
если узкая, можно 7,5
