Dear. customer
Thank you for contacting us
Your seller apologized for missing delivered item and wanted to refund you the amount
of two quantity of the item.
However, since only one of the items needs to be refunded, it cannot be cancelled or
refunded partially.
Therefore,’re-order' process is required to cancel your previous order.
When you reorder the item you received, the original order will be cancelled and
refunded, and that way, you will only be charged for what you have received and get the
refund money for other item that you did not receive.
Here is the instruction for 'Re-order' process.
Please go to the item page by logging on to
Gmarket > English > My Gmarket > Shopping List > Click on the item that you have
ordered on 28th-Feb-2011 >
you will see the item list on the order-->find the transaction no.1080993796 that you
have to reorder then the item page will be opened.
(
http://item.gmarket.co.kr/detailview/Item.asp?goodscode=125415010)
Now check for the followings:
1. Order quantity: 1
2. Optional choice: the same as the first order
3. Domestic Orders : check the box 'Please check, if ship to address in Korea' >Click
'Buy Now'>
"please do not order to oversea"(you dont need to pay international shipping fee)
At Shipping Information chart, click 'Find Address' and select First one.
At Delivery Info secton, click 'Find Address' button then small pop up page will be
appeared then select First one at every drop down list: Busan>Buk-gu>Bukbusan
P.O.Box>Bukbusan P.O.Box and please copy this message and enter
<Do Not Send/해외배송건 (체결1080993796) 수량2 건누락배송으로 인한 재주문건 발송하지
마세요> Traslate ; Don't send it, it the re-order for refund missed item.
at remained address line.
Then choose the payment type and click 'pay'
After you finish making a reorder, the previous transaction (Transaction No.1078178962
) will be cancelled and refunded.
Please let us know the previous/new transaction number immediately.
Kindly put <Do Not Send/해외배송건 (체결1080993796) 수량2 건누락배송으로 인한 재주문건
발송하지 마세요>Traslate ; Don't send it, it the re-order for refund missed item.
in the Subjet section.
Thank you very much for your cooperation.
Thank you
)
они вроде как дали инструкцию что делать, а я не соображу.
