Здравствуйте, девушки! Такая ситуация, пришла избитая коробка, порвана, заклеена. На почте при получении дали акт, что разница в массе 100гр. Написала на сайт, добрячка Керол послала меня с претензиями на счет пропажи и неуказанного в описании брака. Кто бодался с ними по такой же ситуации? Можете помочь?
Странно, где хваленый американский сервис?? Я очень редко пишу о проблемах с заказами на сайты, стоку вообще многое молча прощала, стоило за кучу потраченных денег и 4 года заказов всего 2й раз попросить компенсацию, меня послали...спасибо, блин.
Письмо:
Я - Dear, MJR Team!
Today I have received the order 100063117 (Tracking #: CJ209223969US ) and I was very afflicted by it.
1. In the package there was no MODA BUTTON FRONT CARDIGAN SWEATER SZ S, he is lost. Box was damaged and sealed with tape Russian Post (look photo).
2. Also I have ordered FAMOUS CATALOG HALTER BANDEAU BIKINI TOP SZ S , in the description of it anything bad have been told, however the top has very big violet spots. I understand that the thing is returned, but such defect should be specified, any way I did not expect so serious defect. I hopе you could understand me.
I an kindly ask you to help me with that situation. In attachemnt you could find the necessary photos. Thanks a lot and I am waiting for your responce as soon as possible!
Kind regаrds,
Anastasia
Керол - Please send all information to your Russia Post and open a claim. Once the package leaves the US we are unable to open any claims. We did not send a damaged item and all items were accounted for. Please let us know if any paperwork is needed from our end and turn all information in to Post for return of funds. Thank you.
Я - I have document, that the parcel arrived at the customs office with the difference in mass 100gr. This document give me at Post Office. At the post office told me that in this form box came from abroad. She was damage in USPS.
You did not send defective swim top, but I received top with big spots. Who is responsible for the safety of goods during the delivery?
----------
я через гугл перевожу, но вроде все понятно должно быть для них