Здравствуйте! Подскажите пож-ста что делать, отправила свой заказ 15.07.2011г. , указав адрес на русском!!!
Целый месяц веду с ними переписку, в итоге вот что они мне отвечают, нк могу понять что они от меня хотят:
Good morning,
Thank you for your email.
Your current order is held on our system as we have requested proof of your billing address shortly after you placed your order with Lookfantastic. We are unable to proceed with your order until we have received these details.
A copy of the email is below:
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Good morning,
In accordance with our security procedure and to enable us to proceed with your order we require proof of your billing address in the form of a copy credit card or bank statement, which can be either faxed to us on
+44 845 862 1118 or emailed to
[email protected], or even post, to us at the address below.
Please ensure the name and address is clearly legible and any other sensitive data is hidden.
Please include your order number, we will be able to resolve this quicker for you.
Lookfantastic.com
Meridian House
Gadbrook Park
Rudheath
Northwich
CW9 7RA
Alternatively please contact one of our customer service advisors on +44 (0)844 249 5022 who will be happy to help with resolving this matter.
Kind Regards,
Customer Services Team
Lookfantastic.com
Tel:0844 249 5022
