И снова привет.
Девочки, сегодня встретила ещё более неприятную ситуацию.
У меня на Джиме повисла сумма в 44 тысячи вонн + мили, стампы, купоны, много всего. Но мою корзину заблокировали. От Джима я получила ответ, но не до конца понимаю, что они написали. Помогите разобраться, пожалуйста.
Dear customer,
Thank you for contacting us.
This is Gmarket customer service center Jihoon Lee.
Regarding your inquiry on purchasing rights restricted, it seems that your account to purchase has been blocked automatically as there have been many problems currently concerning illegal usage of credit card and PayPal.
Therefore, please kindly understand our policy and as bothersome as it may be, we ask you to send us following information as we need to provide all our customers with protection and security.
These is necessary information that we need to successfully verify your identity:
- Gmarket ID
- Front and back image of government issued photo identification (i.e. foreign registration card, passport, driver license, etc.) in JPG forms
- Front and back image of credit card in JPG forms
- The PayPal Transaction ID
We will proceed with your order as soon as we confirm your identity. Please send this information to our Gmarket English customer service center email address, either to
[email protected] or to
[email protected].
After you send the photos, please let us know also by giving us your email address that you used to send us the photos with so that we can make sure that we have received your email.
Also, regarding your cart, We are very sorry to inform you of this, we have no method to re-activate your previous cart information so we gently ask you to make the order again.