Black_Sphinx, УРРАААА!!!!
Кажется меня поняли))))))
Можешь перевести что они имели ввиду?
Я в принципе суть уловила, что они согласны снять с меня деньги за посыль, но не совсем поняла, что я им должна сообщить..
Вот их письмо:
Dear Ekaterina,
Thank you for your e-mail regarding your duplicate order. We are happy to assist you with your inquiry.
We ask that you please provide us with the complete item number and the sale price as they now appear in the catalogue issue or online shop so that we may research your request.
Example: UN-123-456, $14.50
We assure you that you were credited $24.99 on December 25, 2009 for the top, #240677, that you did not receive. Please allow 3 to 5 business days for the credit to post to your account and up to 2 billing cycles for this credit to appear on your monthly statements.
A replacement package is on its way to you for the Triangle top, #223353, you did not receive. The package should arrive on or before January 12, 2010.
Ekaterina, we look forward to hearing from you and assisting you further in this matter. Thank you for contacting Victoria's Secret.
Денюшки за 1 вещь, которой не оказалось в посылки (которая уже дисконтиньюд) мне пришли