Я так написала Вике:
I want a repayment of this order 407581487 ( old number 403919556)
It is a EN-243490 Snip toe bootie 093-black 7.5 $-49.99
Девочки, вот что они ответили на моё письмо:
Dear Vera,
Thank you for your e-mail request to cancel your replacement order. We regret any disappointment this may cause.
After reviewing your order, we regret to inform you that we are unable to cancel your replacement order. Our records indicate that order #407581487 has processed for shipment and is expected to arrive on or before December 1, 2009.
With the efficiency of our automated authorization process, the timeframe in which customers may change or cancel their orders can be as brief as 10 minutes. Once an order has been authorized, it is immediately transferred to our distribution center for shipping. When requesting a modification to future orders, we recommend calling us directly as this will provide us a greater chance of making changes before the order is processed.
Should you need to return any merchandise, please click on the link below, or 'copy and paste' the URL into the address line of your browser.
http://www2.victoriassecret.com/html/custsrvc/returns/?rfnbr=8685
You can check the status of your order or view your order history online by clicking on the link below.
https://www.victoriassecret.com/html/custsrvc/orderstatus/
If you need further assistance, please reply to this e-mail or call anytime.
Vera, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
Что они хотят? Так много текста......
верун84 добавил 10.12.2009 в 21:52
Вот моё второе письмо:
Can you ship me only this replacement package for order #404229419 is on its way to you and should arrive within 3 to 10 business days. The reference number for this new shipment is #407581618.?
И ответ Вики на него:
Dear Vera,
Thank you for your e-mail request to cancel your order. We regret any disappointment this may cause.
After reviewing your order, we regret to inform you that we are unable to make updates or cancel it at this time. Our records indicate that order #407581487 has processed for shipment and is expected to arrive on or before December 1, 2009.
With the efficiency of our automated authorization process, the timeframe in which customers may change or cancel their orders can be as brief as 10 minutes. Once an order has been authorized, it is immediately transferred to our distribution center for shipping. When requesting a modification to future orders, we recommend calling us directly as this will provide us a greater chance of making changes before the order is processed.
Should you need to return any merchandise, please click on the link below, or 'copy and paste' the URL into the address line of your browser.
http://www2.victoriassecret.com/html/custsrvc/returns/?rfnbr=8685
You can check the status of your order or view your order history online by clicking on the link below.
https://www.victoriassecret.com/html/custsrvc/orderstatus/
If you need further assistance, please reply to this e-mail or call anytime.
Vera, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
верун84 добавил 10.12.2009 в 21:54
они что получается одно и тоже что-то пишут?
канули видимо мои бэки в пучину 
