Подскажите по возврату.
Написал 2 письма, заказы были 28.11. и 15.12
вот какие получил ответы
Unfortunately we are unable to refund VAT for 30 days after you have received your goods, as this allows the customer time to make any returns they made need to make. If we refund your VAT before this time and something is then returned, the refund process will be affected.
Please can I kindly ask you to email us with your request once you have made and received your refund for any returned items.
If I can be of further assistance in the meantime please do not hesitate to contact me.
Kind Regards,
Lauren
И
Thanks for your email.
Due to our returns policy of one month, we have to wait at least one month since you received your orders before we are able to issue a VAT refund. This is to ensure a refund is not issued for a returned item. Please get back to me when this period has passed and I will be happy to refund your VAT.
I look forward to hearing from you.
Kind Regards,
Alex G
Запутался...есть сроки для написания писем по возврату?
Заранее спасибо