Hi Aleksei,
Thank you for placing your recent order with 6pm.com.
Unfortunately, we are unable to process your order at this time, and your order has been placed on hold. The reason for this hold is that you provided us with a United States billing address for an internationally issued credit card. To avoid order cancellation, we require the correct billing information for all orders placed. Please be advised your order will be held for 3 days. If we do not receive the correct (international) billing information from you within the 3 days, your order will be canceled. If your order is canceled, we will void the authorization on your credit card and you will not be charged. However, it may take up to 30-days for your financial institution to release the funds back into your account.
At your earliest convenience, please respond to this email with your updated information! We look forward to hearing from you in the near future.
You can also log into the "My Account" section of the website and update your billing address from the site. Please be sure to enter the address in the format below. After updating it, you can contact us by email to let us know that it has been corrected.
* Enter your street address on Address Line 1. * Enter your City, County or Provience, and Postal Code on Address Line 2.
* Enter your Country for the city.
* Enter AA for the state.
* Enter 11111 for the zip code.
If there is anything more we can do for you or if we could improve your experience, please do not hesitate to let us know anytime. We are available Sunday through Friday 9:00 a.m. - 5:00 p.m. (p.s.t.). You can contact us via
[email protected].
Thanks,
Lisa
Customer Service Representative