Форумчане, срочно помогите. 2 дня назад разместила заказ, вот что они мне написали:
Thank you for placing your recent order with 6pm.com.
Unfortunately, we are unable to process your order at this time, and your
order has been placed on hold. The reason for this hold is that you
provided us with a United States billing address for an internationally
issued credit card. To avoid order cancellation, we require the correct
billing information for all orders placed. Please be advised your order will
be held for 3 days. If we do not receive the correct (international) billing
information from you within the 3 days, your order will be canceled. If
your order is canceled, we will void the authorization on your credit card
and you will not be charged. However, it may take up to 30-days for your
financial institution to release the funds back into your account.
At your earliest convenience, please respond to this email with your
updated information! We look forward to hearing from you in the near
future. If you feel more comfortable updating your information over the
phone, please give us a call. We can be reached at 1-888-676-2660 (Option 2).
You can also log into the "My Account" section of the website and update your
billing address from the site. Please be sure to enter the address in the
format below. After updating it, you can contact us by email to let us know
that it has been corrected.
* Enter your street address on Address Line 1.
* Enter your City, County or Providence, and Postal Code on Address Line 2.
* Enter your Country for the city.
* Enter AA for the state.
* Enter 99999 for the zip code.
I hope you find this information helpful. Please let me know if you have
any questions or concerns. Have a fantastic day!
Что посоветуете сделать в этом случае? Очень жду помощи от вас!!!
Thank you for placing your recent order with 6pm.com.
Unfortunately, we are unable to process your order at this time, and your
order has been placed on hold. The reason for this hold is that you
provided us with a United States billing address for an internationally
issued credit card. To avoid order cancellation, we require the correct
billing information for all orders placed. Please be advised your order will
be held for 3 days. If we do not receive the correct (international) billing
information from you within the 3 days, your order will be canceled. If
your order is canceled, we will void the authorization on your credit card
and you will not be charged. However, it may take up to 30-days for your
financial institution to release the funds back into your account.
At your earliest convenience, please respond to this email with your
updated information! We look forward to hearing from you in the near
future. If you feel more comfortable updating your information over the
phone, please give us a call. We can be reached at 1-888-676-2660 (Option 2).
You can also log into the "My Account" section of the website and update your
billing address from the site. Please be sure to enter the address in the
format below. After updating it, you can contact us by email to let us know
that it has been corrected.
* Enter your street address on Address Line 1.
* Enter your City, County or Providence, and Postal Code on Address Line 2.
* Enter your Country for the city.
* Enter AA for the state.
* Enter 99999 for the zip code.
I hope you find this information helpful. Please let me know if you have
any questions or concerns. Have a fantastic day!
Что посоветуете сделать в этом случае? Очень жду помощи от вас!!!
Не думаю, что это ситуация, в которой не нужно волноваться.... Однозначно, где-то что-то не срослось... Или USPS или 6pm виноваты. В любом случае, я это дело просто так не оставлю.
В смысле никакой дополнительной информации не запрашивали.
?
