Любые вопросы от новичков по заказам с VS - 2

Thank you, so very much, for taking the time to contact us. It's my privilege to respond to you personally.

When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.

Due to the defective condition of the merchandise you received, we are processing a refund to your Master Card account in the amount of $59.98. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statement. The confirmation number for this refund is #510608632.

We ask that you please keep or dispose of the merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.

If you need further assistance, please reply to this email or call anytime.

Anna, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.

Order #510137132

Regards,

Jonathan M.
VictoriasSecret.com Customer Service

Visit www.VictoriasSecret.com
Phone 1.800.475.1935 or (outside the U.S. and Canada) 1.937.438.4197
Fax 1.937.438.4290

Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.

Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.

How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment

If you need assistance, please contact us at (877) 260-8419, Monday - Friday 8am to 4:30pm EST and a specialist will be happy to help you.


All charges are processed in U.S. currency.

Thank you for choosing Victoria's Secret.