Сегодня получила от19.03 и половинки от 20.03 и 23.03, все шли через Брянскую таможню.
Жду остальные части и посылочки, очень ждууууу)))
Жду остальные части и посылочки, очень ждууууу)))
По секрету скажу- все ещё хуже- хитрый дпд-российская сторона- честно призналось Асосу , что растаможка занимает до 3-х месяцев. и АСОС радостно теперь об этом сообщает и предлагает набраться терпения и ждать..Одна радость- 3 месяца скоро пройдут.. Что потом интересно делать??Асос отвечает отписками, что ждет ответ от дпд.
Полина М., а зачем вам скидочные джуси летом?![]()
посылки же не обычной а экспресс почтой идут?
Топочка, Поделитесь опытом какое письмо писали чтоб вернули деньги? Я не могу достучаться до них никак!!! Пишу второй день, они меня игнорят...
А сегодня прислали вот что
Hello there,Смотреть далее
We're excited to see that our popularity has grown so much during the last little while. This has meant that we've had quite an influx of emails and as we don’t want you to wait any longer, we’ve included some information to help you with your query.
We’d also encourage you to have a look at our Help & Contact Page which answers most of our customers questions - click here to see it.
General information about ASOS Returns:
As an online business, we aim to provide a Returns service that is totally hassle-free for you. From receipt, you have 28 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order. Please be advised that Sale items are returnable under our Returns Policy.
If you are a UK customer, there are 3 ways you can return your goods. Simply click here for full information on how to return your parcel.
If you are a International customer information can be found on how to return your parcel by clicking here.
Please note that it can take between 7 and 28 days for us to receive your returned parcel and we will process your request for a replacement or refund within 24 hours of receipt.
If you require a replacement...
If you have asked for a replacement this will processed within 24 hours of receipt. This is subject to available stock and you will receive an email when your replacement goods have been packed and dispatched. Replacements are sent using the same delivery service as the original order. If your requested replacement is not in stock, we will automatically refund you and an email will be sent to you to confirm this.
If you require a refund...
Once we have processed your returned goods, we will issue a refund and send you an email confirming the details of what we have refunded. The refund will automatically be processed back to the card used to make the original purchase and can take up to 10 days to appear on your account, depending on who your card issuer is. Please note that it can take up to 14 working days for us to receive your returned parcel.
If you are waiting for your return to be processed...
If you’ve already allowed 28 days and haven’t yet received an email letting you know your return has been processed, please get back in touch by replying to this email and attach your proof of posting or fax it to us on 01442 835850, including your order number. We will then sort out your replacement or refund as quickly as possible.
We understand it can be frustrating for you to wait for a return so we want to thank you for your patience.
Куда писать не знаю уже. Сумма немаленькая просто...
А у меня вот так отшипили Part Shipped - Shipment 1 Shipped...
На мой вопрос, посылка 2 частями пошла или одной ответили. Что посылку выслали, и одной частью. Вот сижу и думаю, как они выслали(( А там такая сумка Теда Бейкера(( Еле-еле ее поймала в субботу!(
iliasova, а зачем выкладывать эти ссылки? И так все знают что год назад была редкая Ж на почте...