Привет всем! Мне пришла посылочка на 1,5 кг меньше, чем указано в инвойсе, прошу вернуть деньги, а они отвечают
Dear buyers:
The shipping company EMS in our city because near new year , the shipping space (air space) is very crowd and busy, so they have to carry out a new count way about weight, now they count the weight by dimension , call dimension weight, that is : high*long*wide of the parcels.
It mean, the weight from now on depends on the dimension, not depends on the real weight, what is the different of real weight and dimension weight? For example, if you send a very very big empty paper box, it is only 2 kg, but it is so big, need occupy a very big place on the plane, so they now count by the place of the parcel it need, not count by real weight, our warehouse now begin to carry out the new weight packing way when send out a parcel. if your EMS website show real weight, pls don't compare. Here not depends on real weight again, hope your nice understanding.
Daisy
Типа теперь стоимость доставки не зависит от реального веса, а зависит вес+габаритные размеры посылки.