может кому пригодится
написала в айхерб. ответ
Normally we do not refund our customers who have a package that is lost as it states on our website. However, I can see by your order history that you have been a good customer and have had packages delivered to you at this address in the past. I will petition my Manager to see if we can make an exception to this policy and refund you for the package this time. Please allow a couple of days for him to make that decision. We apologize for any inconvenience this has caused you.
написала в айхерб. ответ
Normally we do not refund our customers who have a package that is lost as it states on our website. However, I can see by your order history that you have been a good customer and have had packages delivered to you at this address in the past. I will petition my Manager to see if we can make an exception to this policy and refund you for the package this time. Please allow a couple of days for him to make that decision. We apologize for any inconvenience this has caused you.