Мне не с особым желанием, но все же согласилась применить код на -10 Лори, при том, что посылка уже отправлена. Вот что пишет дословно
Lori: The order has been charged to your credit card and shipped out to you for delivery. As a courtesy, I will credit your card in the amount of the $10.00, however, for future offers, we would not be able to apply an offer to order that has been charged to a credit card. You will see the credit back on the original credit card with in 3-5 business days.