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I'm very sorry, but before we can proceed with your latest orders we need to verify that the cardholder authorized this purchase, with the following security procedure.
Please be assured that we will hold your items for you in the meantime, for up to two weeks.
1) We place two tiny refunds to your card of random amounts less than $1 USD, but we do not tell you the amounts (We have already done this). We also place two tiny charge authorizations in the exact same amounts as the refunds.
2) You call your credit card company or access your account online to determine the refund or charge amounts, and then correctly report the amounts back to us. When you report the amount correctly, it proves to us that it is you using your card, not somebody else (how else would you know the amounts?). Note that the reason we place charge authorizations in addition to refunds is that most financial institutions will show pending charges more quickly than pending refunds. Your net charge from the verification process is zero. We chose this process because it seemed like the least inconvenient method to verify your identity. Typically, the charge authorizations will post within several hours of this email and the refunds will post some time between 0 and 3 days after this message, depending on your financial institution. After you have reported the amounts, we will ship your order the same day.
We understand that you may not have encountered a procedure such as this shopping online before, so we will attempt to explain below. Also, if your order is international, please understand that, being in the US, we may not have full access to systems used to verify the cardholder's address in your country, which is often the first line of defense against online credit card fraud.
The reason for this procedure is to verify that it is you who are using your card, and it is not someone who has simply stolen your card number. Unfortunately, over the internet it is impossible to verify who is using the credit card without additional security measures. It is also very easy to steal a credit card number. Think about every time you hand your card to a waiter at a restaurant, or a clerk at a retail store. Every time you do this, it is an opportunity for your credit card number to be stolen. Obviously they cannot shop at a retail store with only the number, but it is very easy for them to shop online.
We appreciate your patience and understanding, and we sincerely apologize for the inconvenience. If you have any questions regarding this procedure, please let me know - you can respond directly to this email. We place the highest value on our service, and are terribly sorry to inconvenience you with this request.
Thank you,