Девочки,подскажите пож-та,не знала в какой раздел написать..
Написала Вике письмо по поводу обмена размера джемпера(прислали не тот размер).
Мне ответили:
Thanks, so much, for taking the time to get in touch with us. It's my privilege to respond to you personally. I've personally taken care of your request.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the incorrect item that you received, I am processing a replacement order which is expected to arrive to you within 3 to 10 business days. The confirmation for the replacement package is #461682197.
Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
You may view the details of your order history and check the status of your orders by clicking on the link below, or 'copy and paste' the URL into your browser.
http://www.victoriassecret.com/order-status/
I ask that you please keep or dispose of the incorrect merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
If you need further assistance, please reply to this email or call anytime.
Oxana, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
В английском не сильна,переводчик тоже какую-то фигню выдает.
Подскажите плииииз,что они хотят.