Ситуация на сегодняшний день такова. Я предоставила продавцу видео того, как я вскрывала посылку. Он мне пишет:
Hi, Finally I see the video. First I would like to say your spoken English is very good, perfect standard English. yes i can tell it is the problem of the phone. but I found something unusual, first, when I sent phone order, I always place the phone screen down in order to avoid screen damage during shipment, but not put the screen upside. I see when you firstly open the phone box, the phone screen is upside. second, I always pack the phone with a plastic bag when send out, and i see when you open the box, the phone plastic bag was missing. This is strange. but I know it is not your problem, i thought there were something happened during shipment, maybe the customs open the parcel and did something. Now can you please send the problem phone back asap, and when i receive the return tracking number from you, I promise to send you a new phone immediately without waiting for the return phone. and for the return shipping cost, please let me know the exactly amount when you send the phone back, and I will pay you the money. I do sorry for such inconvenience, hope for your understand and forgiveness.
Я:
Me22 Jul 2012 01:09 (GMT -7)
Hello! Thank you for your compliment, but I think that my English is far from being perfect.
Tell me please, how will you send me a new G510 cell phone if "Sorry, this item is no longer available!"(c)
http://www.aliexpress.com/product-f...-double-camera-Free-Shipping-wholesalers.html
?
Thank you
Benjamin Fan22 Jul 2012 01:25 (GMT -7)
Hi, thanks for your reply.
The G510 phone is still available from our supplier. we removed it from our store, so on our store it say "Sorry, this item is no longer available!" and our manager said your original order G510 is a resistive screen phone, this time we can send you a new capacitance screen G510 phone to make up the inconvenience. I do hope you will like the new phone and will cancel the dispute when we fix the problem for you. thank you.
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Вот этого я и боялась. Откуда у меня гарантия, что он оплатит мне отправку?
И второе, Али же сразу прикроет спор, после того как он мне даст новый трек номер.
Где гарантия, что он мне что-то вышлет, а не напишет левый трек? И что вышлет то, что обещает.
Как и что мне написать? Подскажите пожалуйста, уж очень не хочется остаться с носом.
Hi, Finally I see the video. First I would like to say your spoken English is very good, perfect standard English. yes i can tell it is the problem of the phone. but I found something unusual, first, when I sent phone order, I always place the phone screen down in order to avoid screen damage during shipment, but not put the screen upside. I see when you firstly open the phone box, the phone screen is upside. second, I always pack the phone with a plastic bag when send out, and i see when you open the box, the phone plastic bag was missing. This is strange. but I know it is not your problem, i thought there were something happened during shipment, maybe the customs open the parcel and did something. Now can you please send the problem phone back asap, and when i receive the return tracking number from you, I promise to send you a new phone immediately without waiting for the return phone. and for the return shipping cost, please let me know the exactly amount when you send the phone back, and I will pay you the money. I do sorry for such inconvenience, hope for your understand and forgiveness.
Я:
Me22 Jul 2012 01:09 (GMT -7)
Hello! Thank you for your compliment, but I think that my English is far from being perfect.
Tell me please, how will you send me a new G510 cell phone if "Sorry, this item is no longer available!"(c)
http://www.aliexpress.com/product-f...-double-camera-Free-Shipping-wholesalers.html
?
Thank you
Benjamin Fan22 Jul 2012 01:25 (GMT -7)
Hi, thanks for your reply.
The G510 phone is still available from our supplier. we removed it from our store, so on our store it say "Sorry, this item is no longer available!" and our manager said your original order G510 is a resistive screen phone, this time we can send you a new capacitance screen G510 phone to make up the inconvenience. I do hope you will like the new phone and will cancel the dispute when we fix the problem for you. thank you.
-----------------
Вот этого я и боялась. Откуда у меня гарантия, что он оплатит мне отправку?
И второе, Али же сразу прикроет спор, после того как он мне даст новый трек номер.
Где гарантия, что он мне что-то вышлет, а не напишет левый трек? И что вышлет то, что обещает.
Как и что мне написать? Подскажите пожалуйста, уж очень не хочется остаться с носом.
я опять запуталась
). Ситуация была такова, что запросить у продавца продлить время не было возможности так как был, по личным причинам, оффлайн. Вариант был только открыть спор(может был и другой, я не в курсе