Jhon
06:47:17 pm
We do apologize for the inconvenience this has caused you.
With the new shipping cost changes, we understand how there can be some confusion. Please allow us to further explain.Unfortunately with rising shipping prices as well as other economic factors the free shipping we were offering our customers was not sustainable. In an effort to continue to offer our customers the best overall value, we have significantly lowered the cost of almost every product we sell.We also developed a shipping calculator so we can still offer very competitive shipping costs domestically and internationally. Free shipping may still be available through certain shipping options provided by iHerb, but it is dependent on the weight of the package and the items in each customer's order. In detail, if a customer is ordering heavier products (protein powder, large containers of liquids, etc.) it is likely customers will pay shipping costs, although, at a reasonable rate. The less a customer may order by weight (supplements, bath and beauty products, etc.), the more likely they are to receive even lower shipping prices and possibly free shipping. However, free shipping is not guaranteed as it was previously. In addition, we do not have a set number, weight, or price of products that determine whether free shipping is an option. The shipping cost is based on an internal shipping calculator created here at iHerb.Please know the reason for this change is to, most of all, offer lower pricing for our products and to potentially offer more shipping options for our customers all around the world.
06:48:19 pm
Valued Customer
06:52:37 pm
Look, groving more than 5 times is not "a littele bit" Is this temporary technical issue or is it really new price of shipping ? Yes, thank you for copypaste/
Jhon
06:54:49 pm
As one-time courtesy, I will waive the shipping fee once you place the order.
Valued Customer
06:59:17 pm
No thanks. Just say me - is groving shipping price temporary issue due to upgrade or something or prices like today is new iHerb prices ? I have to say something to my affiliates..
Jhon
07:00:54 pm
I understand your concern.
Would there be anything else I can assist you with?