вот что они имеют ввиду? Отправили или нет?
Our records indicate that this package was refused by the recipient due to import charges that were assessed on the merchandise. Therefore, the package was returned to us and a refund in the amount of $150.99 was issued to your Visa account on November 24, 2010 for the merchandise. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statements.
Our records indicate that this package was refused by the recipient due to import charges that were assessed on the merchandise. Therefore, the package was returned to us and a refund in the amount of $150.99 was issued to your Visa account on November 24, 2010 for the merchandise. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statements.