Добрый день, уважаемые форумчане! открыла свой первый спор в Paypal. Получила посылку от магазина HQ Hair, которую я так думаю разбили на 2 части. Одну получила, а вторую нет, на сумму ок. 4000 р. По прошествии 44 дней открыла диспут. Писала продавцу на почту, фейсбук через Paypal, безрезультатно. когда сроки выходили, перевела в претензию. Сейчас мне пришли письма
In order to continue this investigation, a police report must be filed with
your local law enforcement agency and a copy of the report must be faxed to
PayPal.
Contact your local police department and obtain a police/incident report.
The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
ensure we receive your fax documentation within the next ten days. This
report should be on the law enforcement agency’s letterhead or stamped
police documentation and clearly explain the details of your issue. This
documentation must include the department/officer’s contact information,
the reporting officer's name, badge number and signature.
We need to receive your fax by August 17, 2012 to continue our
investigation. If we don't receive your fax by August 17, 2012, your claim
will be canceled. We're unable to grant extensions to this time period or
reimburse you for any costs or fees related to the requested documents.
Note: Any documents you provide may also be supplied to the seller in your
dispute if necessary.
We regret any inconvenience this may have caused. Thank you for your
patience and cooperation.
Что за документы у меня просят, какие департаменты? У нас на почте очень сложно хоть какие-то документы получить(
juleta74 добавил 07.08.2012 в 19:06
Магазин мне выслал вот что:
A customer service colleague has sent you the following message:
Hello Julia,
Thank you for getting in touch to let us know your order hasn't arrived.
It was despatched to you 31/05/2012 and I would have expected it to have been delivered to you by now. I'm really sorry to hear you haven't received this.
So that I can have this resolved quickly for you I need to investigate this further. To help me do this I need to post you a 'Non-Receipt Of Goods' disclaimer form. When you receive this please could you print and sign it and return it to the following address:
Alternatively you can fax this to us on 0845 862 1118 or you can e-mail it to us at
care@hqhair.com.
Once we receive your form we're more than happy to arrange a replacement or a refund for you, simply select on the form where indicated which you would prefer.
Again, I'm really sorry you haven't received your item and for any trouble this may have caused you.
If there's anything else we can do please don't hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Kristy
Я пользуюсь переводчиком, но может кто-то простым языком скажет, что дальше делать.
но раз сам предложил рефанд, что ж теперь тянет-то
завтра буду ему писать снова.
, ну я и открыла диспут (видимо они просчитались, а у меня оставалось еще 3 дня по первому заказу)...
