уф бесит сейчас они мне написали что типо извините но в предыдущем письме мы мол ошиблись 
и ват все таки уже не вернем но в конце вот что написали это что значит??? "Тем не менее, мы рады объявить, что мы сейчас субсидировать расходы по доставке на все международные направления.
вот письма если надо кому
Hello Artur,
Thank you for getting in touch.
I am afraid the below information you have been provided with is incorrect. I am sorry for the inconvenience this has caused.
We have recently reviewed our refund policy and we are no longer offering VAT refunds on International orders. This is because our website's prices do not include VAT outside the EU.
However, we are pleased to announce that we are now subsidising shipping costs to all international destinations.
We hope this helps.
Kind Regards,
--Original Message--
From: artchi70@mail.ru
Date: 17/08/2010 13:32:57
To: care@asos.com
Subject: Re[2]: (No Subject) [#2279759]
Thank you, orders have long been with me more than 30 days
I want to claim VAT for the following order.
20960597 (placed on 3nd Jul 2010)
20983647 (placed on 4th Jul 2010)
21213906 (placed on 13th Jul 2010)
21231720 (placed on 13th Jul 2010)
Tue, 17 Aug 2010 10:53:31 +0000 (GMT) письмо от ASOS Customer Care <care@asos.com>:
>
> Hello Arthur,
>
> Many thanks for your e-mail.
>
> We are not able to refund VAT on orders placed after the 16/08/2010
>
> However all of the orders you mention were placed before that date so the VAT
> can be refunded for them.
>
> However we must allow 30 days from the date that the order arrives with you
> before we are able to complete this process for you.
>
> Please advise the dates that the orders in question arrived and provide a credit
> or debit card number that you want the refunds processed onto and I will
> investigate them further for you
>
>
>
>
> Kind Regards,
>
> Sarah K
>
> Customer Care Advisor
> www.asos.com
>
>
>
> --Original Message--
> From: artchi70@mail.ru
> Date: 17/08/2010 10:40:20
> To: care@asos.com
> Subject: (No Subject)
>
> I want to claim VAT for the following order.
>
> 20960597 (placed on 3nd Jul 2010)
> 20983647 (placed on 4th Jul 2010)
> 21213906(placed on 13th Jul 2010)
> 21231720 (placed on 13th Jul 2010)
> So as of now it does not include it; yet, when I made my purchase VAT was
> included in my order on the receipt. Now that you have changed your policy you
> are saying that I am not eligible to receive monies owed to me? This is highly
> unfair as a loyal customer
>
и ват все таки уже не вернем но в конце вот что написали это что значит??? "Тем не менее, мы рады объявить, что мы сейчас субсидировать расходы по доставке на все международные направления.вот письма если надо кому
Hello Artur,
Thank you for getting in touch.
I am afraid the below information you have been provided with is incorrect. I am sorry for the inconvenience this has caused.
We have recently reviewed our refund policy and we are no longer offering VAT refunds on International orders. This is because our website's prices do not include VAT outside the EU.
However, we are pleased to announce that we are now subsidising shipping costs to all international destinations.
We hope this helps.
Kind Regards,
--Original Message--
From: artchi70@mail.ru
Date: 17/08/2010 13:32:57
To: care@asos.com
Subject: Re[2]: (No Subject) [#2279759]
Thank you, orders have long been with me more than 30 days
I want to claim VAT for the following order.
20960597 (placed on 3nd Jul 2010)
20983647 (placed on 4th Jul 2010)
21213906 (placed on 13th Jul 2010)
21231720 (placed on 13th Jul 2010)
Tue, 17 Aug 2010 10:53:31 +0000 (GMT) письмо от ASOS Customer Care <care@asos.com>:
>
> Hello Arthur,
>
> Many thanks for your e-mail.
>
> We are not able to refund VAT on orders placed after the 16/08/2010
>
> However all of the orders you mention were placed before that date so the VAT
> can be refunded for them.
>
> However we must allow 30 days from the date that the order arrives with you
> before we are able to complete this process for you.
>
> Please advise the dates that the orders in question arrived and provide a credit
> or debit card number that you want the refunds processed onto and I will
> investigate them further for you
>
>
>
>
> Kind Regards,
>
> Sarah K
>
> Customer Care Advisor
> www.asos.com
>
>
>
> --Original Message--
> From: artchi70@mail.ru
> Date: 17/08/2010 10:40:20
> To: care@asos.com
> Subject: (No Subject)
>
> I want to claim VAT for the following order.
>
> 20960597 (placed on 3nd Jul 2010)
> 20983647 (placed on 4th Jul 2010)
> 21213906(placed on 13th Jul 2010)
> 21231720 (placed on 13th Jul 2010)
> So as of now it does not include it; yet, when I made my purchase VAT was
> included in my order on the receipt. Now that you have changed your policy you
> are saying that I am not eligible to receive monies owed to me? This is highly
> unfair as a loyal customer
>
Не знаю может просто стечение обстоятельств