Вчера сделала заказ, оплатила картой Виза Сбера, деньги сняли. Арес указала посредника и шипинг, и биллинг
Сегодня приходит на почту письмо от них.
Dear Customer,
>
> We apologize for any inconvenience. We understand that this is extreme however we do receive countless fraudulent orders daily and have to protect our customers and ourselves.
>
> We are sorry we cannot ship your order and it has been cancelled, as your credit card cannot be verified by us.
>
> If you would like to replace your order please pay by PayPal. By logging in your pay pal account or signing up for a new account, please submit payment through pay pal to payments@babyvision.com. Once you have done this, please email us so we can check our bank records and make sure all your information matches; (email, name, and shipping address must be confirmed). If the order is cleared we will then release the order and we can ship out as soon as possible for you, no need for you to place a new order, or if you feel more comfortable you can do so. Please let us know if you have any more questions or concerns.
>
> We apologize for any inconvenience this may have caused.
>
> The amount of your order has been refunded back to your account, please allow a couple of days for this to process.
>
> Thank you,
> Customer Care
> BabyVision, Inc.
> 30 Firemens Way
> Poughkeepsie, NY 12603-6519
> E-mail: customercare@babymallonline.com
> Phone: 845-473-6780, ext. 117
> Hours: Monday-Friday, 9:00am-5:00pm EST
> Follow us on Facebook/Twitter @BabyMallOnline.com
>
> Your order has been updated to the following status.
>
> New status: Cancelled
>
> Please reply to this email if you have any questions.
На что я им отвечаю:
Hello!
I liked the stuff in your store.
Today I received your letter and very upset.
Money is deducted from the card, but now the order was canceled.
Sending photos of my card, maybe it will help.
Thank you.
и прикрепила фото
а в ответ
Dear Customer,
We apologize for any inconvenience. We understand that this is extreme however we do receive countless fraudulent orders daily and have to protect our customers and ourselves. If you would like to replace your order please pay by PayPal. Please allow up to 5 business days or sooner for the bank to reverse the charges.
By logging in your pay pal account or signing up for a new account, please submit payment through pay pal to payments@babyvision.com. Once you have done this, please email us so we can check our bank records and make sure all your information matches; (email, name, and shipping address must be confirmed). If the order is cleared we will then release the order and we can ship out as soon as possible for you, no need for you to place a new order, or if you feel more comfortable you can do so. Please let us know if you have any more questions or concerns.
We apologize for any inconvenience this may have caused.
Thank you,
Customer Care
как купииииить?
Сегодня приходит на почту письмо от них.
Dear Customer,
>
> We apologize for any inconvenience. We understand that this is extreme however we do receive countless fraudulent orders daily and have to protect our customers and ourselves.
>
> We are sorry we cannot ship your order and it has been cancelled, as your credit card cannot be verified by us.
>
> If you would like to replace your order please pay by PayPal. By logging in your pay pal account or signing up for a new account, please submit payment through pay pal to payments@babyvision.com. Once you have done this, please email us so we can check our bank records and make sure all your information matches; (email, name, and shipping address must be confirmed). If the order is cleared we will then release the order and we can ship out as soon as possible for you, no need for you to place a new order, or if you feel more comfortable you can do so. Please let us know if you have any more questions or concerns.
>
> We apologize for any inconvenience this may have caused.
>
> The amount of your order has been refunded back to your account, please allow a couple of days for this to process.
>
> Thank you,
> Customer Care
> BabyVision, Inc.
> 30 Firemens Way
> Poughkeepsie, NY 12603-6519
> E-mail: customercare@babymallonline.com
> Phone: 845-473-6780, ext. 117
> Hours: Monday-Friday, 9:00am-5:00pm EST
> Follow us on Facebook/Twitter @BabyMallOnline.com
>
> Your order has been updated to the following status.
>
> New status: Cancelled
>
> Please reply to this email if you have any questions.
На что я им отвечаю:
Hello!
I liked the stuff in your store.
Today I received your letter and very upset.
Money is deducted from the card, but now the order was canceled.
Sending photos of my card, maybe it will help.
Thank you.
и прикрепила фото
а в ответ
Dear Customer,
We apologize for any inconvenience. We understand that this is extreme however we do receive countless fraudulent orders daily and have to protect our customers and ourselves. If you would like to replace your order please pay by PayPal. Please allow up to 5 business days or sooner for the bank to reverse the charges.
By logging in your pay pal account or signing up for a new account, please submit payment through pay pal to payments@babyvision.com. Once you have done this, please email us so we can check our bank records and make sure all your information matches; (email, name, and shipping address must be confirmed). If the order is cleared we will then release the order and we can ship out as soon as possible for you, no need for you to place a new order, or if you feel more comfortable you can do so. Please let us know if you have any more questions or concerns.
We apologize for any inconvenience this may have caused.
Thank you,
Customer Care
как купииииить?
