Ответили:
Dear Alexandra,
We are really sorry for the troubles of the order, our workers may make
mistakes during package the parcel, we apologize for the troubles.
We promise you a discount for your future order, and we will try our best to
keep your order clear and correct. You know, we also wish to do long term
business with you.
If you have any questions, please feel free let us know, we are here to
help.
Looking forward to hearing from you soon.
Best regards,
Tony Hui
Я им писала, что если скидку не дадут, то напишу отрицательный отзыв и они лишатся большое количество клиентов из России