Девушки! Заказала свою первую посылочку 2 суток назад и по-прежнему мой статус: Waiting for approval
Прислали мне письмо. Я так поняла, что от меня хотят подтверждения о том, что карта моя. Дело в том, что карта на мою дозамужнюю фамилию, а шиппинг на новую. Видимо, эти их смутило. Отправила копии своих документов, а воз и ныне там...
Может кто-то получал такое письмо? Как вопрос решали?
Please include your order number on all correspondence for quicker handling
Thank you for your recent order with iHerb. For your protection and ours, it is important to make sure credit cards are being used by their proper owners. So customers ordering from iHerb.com may need to fax or email us information. We need you to fax (001.951.616.3601) or email (verify@iHerb.com ) as an attachment the front page of your monthly credit card statement or bill. (This is the document that shows your charges for that month.) Another option is to send us a copy of the front and back of the credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. Your privacy is assured. Please understand that we respect your privacy and have no interest in your personal spending habits. (We do not sell or distribute any of your personal information.) If you are sending us a copy of your credit card statement, you may delete any purchase history from this document if you like. All we need is your credit card company''s logo and address, your name and address, and the last 4 digits of your card. Easy enough? Thanks for your cooperation!
Why do we take these steps? Unlike in the case of credit card purchases made by customers within the U.S., some international credit cards cannot be verified electronically or by telephone. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder. Please feel free to contact us if you have any questions.
*Please include your order number on all correspondence for quicker handling
Sincerely,
iHerb Customer Service
Прислали мне письмо. Я так поняла, что от меня хотят подтверждения о том, что карта моя. Дело в том, что карта на мою дозамужнюю фамилию, а шиппинг на новую. Видимо, эти их смутило. Отправила копии своих документов, а воз и ныне там...
Может кто-то получал такое письмо? Как вопрос решали?
Please include your order number on all correspondence for quicker handling
Thank you for your recent order with iHerb. For your protection and ours, it is important to make sure credit cards are being used by their proper owners. So customers ordering from iHerb.com may need to fax or email us information. We need you to fax (001.951.616.3601) or email (verify@iHerb.com ) as an attachment the front page of your monthly credit card statement or bill. (This is the document that shows your charges for that month.) Another option is to send us a copy of the front and back of the credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. Your privacy is assured. Please understand that we respect your privacy and have no interest in your personal spending habits. (We do not sell or distribute any of your personal information.) If you are sending us a copy of your credit card statement, you may delete any purchase history from this document if you like. All we need is your credit card company''s logo and address, your name and address, and the last 4 digits of your card. Easy enough? Thanks for your cooperation!
Why do we take these steps? Unlike in the case of credit card purchases made by customers within the U.S., some international credit cards cannot be verified electronically or by telephone. The extra step of faxing information is necessary for your protection and ours, to make sure you are the actual credit card holder. Please feel free to contact us if you have any questions.
*Please include your order number on all correspondence for quicker handling
Sincerely,
iHerb Customer Service
думаю, нужно вынести эту фразу в главный пост. поставить пробел вместо даты, чтобы каждый свою ставил.
