Сделала заказ,в т.ч. из раздела swim, вбила код на получение бесплатной сумки,а мне ее не прислали,в прайсе значится discounted. Написала им письмо,вот что ответили:
Thank you, so very much, for taking the time to contact us. I truly apologize for any disappointment this may have caused. It is my privilege to personally assist you with your inquiry.
Due to a processing error, I regret the Swim tote was no longer available and is not able to be shipped with your order as initially expected.
Should you wish to order an alternate item, please place a new order on our Website and reply to this email with the order number. We will then remove or credit the standard shipping and handling costs for the item. You may also call our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada), and we will be happy to order it.
Alina, It's our goal to touch our customers’ lives with quality products—from little luxuries to must-haves—along with memorable experiences and exceptional service. If there's anything more we can do for you, please email or call us any time.