Вот, подкорректировала:
Dear Sir/Madam,
customer #
I do love shopping with Victoria's Secret, but for some time now I have been experiencing problems when I proceed to checkout. They persist no matter which browser I use (IE, Chrome, Firefox or Opera). Your site freezes up when I tick the offer code box. When I confirm Step 2 (Delivery), the site would freeze up again so that I have to renew the page. Sometimes, offer codes would not apply (yes, I do make sure that I have ticked the offer code box before proceeding to checkout and that all the merchandise I ordered qualifies towards the offer), or, even if everything is OK, the site would not confirm code application. The cost of delivery would not be displayed, either. What I see on the right is the order total BEFORE offers and delivery rates. If there are any backordered items, it only adds to the confusion. Again, what I see on the right is the order total BEFORE offers, delivery rates and backorders. The payment breakdown would become available only after I have paid. So I do not know how much I will be charged until the very last moment. Please understand that it is very important for me to know how much exactly I will be paying.
It seems to me that there is something wrong with your website. Could you kindly fix it as soon as possible?
Thank you so much for understanding,
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