я просто письмо написала I'm Customer Number: Order Number:
Tell me please, why is my Order still "Cancelled" ?
Where now my money 150egift +10secret reward gard?
Are there any problems?
Hope to hear from you soon.
и что они тебе на это сказали? Дело в том что я туда звонила и она при мне отменила эти два заказа, которые стояли в ин процесс. Деньги на ревард карты вернулись, а на баланс егифт нет. Прислали письмо такого содержания
Thank you for your recent order.
Due to questions pertaining to your account, we were unable to complete the processing of your order. Therefore, your order has been cancelled.
If you feel that we have cancelled your order in error or would like to re-order, please have the account holder call 1.800.568.5555 or 1.937.438.4197 (outside the U.S. and Canada) between the hours of 8:00am and 10:00pm EST, Monday through Friday, 10:00am to 4:30pm EST Saturday, and 10:00am to 4:00pm on Sunday.
We apologize for this inconvenience. If you need further assistance, please reply to this e-mail or call us.
Victoria's Secret values each of our customers, and we hope you'll give us the opportunity to serve you again in the future.
Sincerely,