Hello Elena,
Thank you, so much, for taking the time to contact us. I understand you are concerned that you didn't receive your order on-time. It is my privilege to respond to you personally.
According to our records, the in-stock items were expected to arrive by July 2, 2013; which was the date it was delivered. Also, we informed you that the backordered items were on backorder before your order was placed. Backorders are subject to change, and are always sent with Standard delivery. This information can be found, if you click on the following link:
http://www.victoriassecret.com/CustomerService/ShoppingOurSite/Backordered-Items
Also, the entire shipping and handling cost that you are being charged is the same that it would be, if all items shipped together.
Helen, I thank you for choosing Victoria's Secret. If there is anything else with which we can further assist you, please be sure to email or call us at any time.
Kind regards,
Ben A.
VictoriasSecret.com Customer Service
Первое
Hello Elena,
Thank you, so very much, for taking the time to contact us. I apologize for any disappointment this matter may have caused.
Inventory management is an area we are working hard to improve. The disappointment which results from merchandise delays is upsetting not only to our customers, but also to us.
Unfortunately, as backorders are inevitable in this line of business, we are unable to give credits for the shipping and handling.
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Order #526236564
