я поняла! надо сразу просить вертать денег взад, а не спрашивать, что они могут предложить для решения вопроса )))))))))))
Irrk добавил 06.04.2012 в 21:49
Мафа, а они не просили фоток. Может я что не так поняла, но это вряд ли. Вот текст письма:
Thank you for your communication. We sincerely apologize for the oversight on the item(s) purchased. Your return information is below for your convenience. Please note you will also receive a second email from FedEx that will include a return ship label for you to print so that you will not be responsible for return shipping. Please feel free to contact us with any further questions or concerns you may have. We appreciate your patience and understanding in this matter and for the opportunity to resolve any issues you may have with our merchandise.
RETURN AUTHORIZATION #: RA0406E
ORDER NUMBER: 100064333
ITEM NUMBER(S):020112-91060
PLEASE NOTE THAT ALL RETURNS ARE SUBJECT TO REVIEW BY MJR SALES BEFORE A FULL OR PARTIAL REFUND IS APPROVED.
- All returns must be received at MJR Sales within 7 days of receipt of this Return Authorization.
- Please use Return Authorization # shown above. Returns with no RA# will not be accepted. Please write this RA# on 2 sides of the return package.
- If your return is due to a damage or flaw not mentioned, we will send you an email with a return label from FedEx. The label will be good for 7 days to return the package to us.
- Once we receive the item/items back we will try to locate a replacement, if no replacement is available at the time we will refund your original purchase price and shipping.
- If your return is determined to be a “FIT RETURN” and no damage is found - Once we receive the item/items back we will refund your original purchase price minus a $2.00 restocking fee. In these cases, we do not refund the original or return shipping charges.
- Refunds will be processed via the method of original payment (ie: PayPal, Credit Card, check/money order/cash will be refunded with company check)…we will however mail a company check if PayPal or your CC will no longer accept a refund.
- Please include all printed e-mail information regarding the return and mail to:
MJR Sales
Customer Service Dept.
8025 CORPORATE BLVD
PLAIN CITY OH 43064
With best regards,
Customer Service