Cathy: Thank you for choosing Victoria’s Secret! My name is Cathy and I’m happy to personally assist you today!
Cathy: Hello Elena. How may I assist you with your order?
Elena: It was shipped yesterday via UPS AIR with tracking number ************* . But for unknown to me reasons it is returning now back to VS. I’m from Russia, Moscow and I always choose express delivery. I’ve NEVER had any problems with UPS delivery. I’m very disappointed because I don’t know what the reason of returning my package back is.
I would like a replacement package by UPS. I urgently need only ask to send the parcel UPS service. Thank you!
Cathy: Give me just a moment to access your account, please!
Cathy: For unknown reasons, UPS has started to pick and choose where they will express ship packages, once your package has been returned we will again send your package.
Cathy: You may wish to contact UPS in your area.
Elena: Okay, but I beg you to send me a UPS service. I urgently need a parcel, thanks for understanding.
Cathy: I understand your desire to receive your package. We will do everything in our power to have your package delivered to you. How else may I be of assistance to you?
Elena: I already called the local UPS, they say that in my neighborhood there is delivery and no problems should not be.
Elena: On track number shows that forgot to put the invoice
Cathy: Okay. I have noted your account to re-send your package express via UPS
Cathy: Invoices are included in all packages.
Elena: Thank you very much, you're very kind
![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
It'll be waiting for the parcel.
Cathy: Thank you so much for being a valued customer, Elena! Have a beautiful day!