попросила 20-ку обратно, достаточно вежливо и еще пожалела их бедных что испытывают трудности с новым перевозчиком
ответили не по шаблону
во первых разный шрифт был)) и в конце указали что я именно заказала, топы, значит заказ промониторили мой)
Dear Elena,
Thank you, so very much, for taking the time to contact us. I understand you have not received your recent order. It's my privilege to respond to you personally.
According to my records, your package was due to arrive by September 26, 2013. I am happy to issue a refund for the Express Delivery charges since your package has not arrived. Please allow 3 to 5 business days for the credit to post to your Visa account. I ask that you allow till October 3, 2013 for your package to arrive, we have started to notice a week delay in our new delivery process, however it has not been affecting everyone.
Elena, I appreciate your patience while you continue to wait for your beautiful new tops to arrive. Thank you for choosing Victoria's Secret.
в кратце они мол заметили задержку в среднем на неделю от срока, так что дождемся