Непосредственно обсуждение переписки с ВС в отдельной теме
Письменные обращения в VS
Если нyжен шаблон - пишите письмо по-русски, переведу.
Но сначала ознакомьтесь с предложенными вариантами:
Письмо-просьба изменить размер/цвет/длину:
Dear Sir/Madam,
Customer #, order#
Could you please change the size/color/length of item (артикул) from (неправильный размер/цвет/длина) to (правильный размер/цвет/длина)?
Thank you for understanding
Best regards,
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Перестали приходить e-mailы от Вики по непонятной причине. Повторная подписка не помогает. Просьба включить адрес в рассылку
Since early 2012, I have not received any VS news or offers by e-mail though I did not unsubscribe. I tried to subscribe again using "Get special offers & more" link, but this did not help. Could you please solve this problem?
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Вещь появилась из бэка на складе, состояние заказа - backorder filled, но Вика деньги не снимает и вещи не шлет
items from order # (номер заказа) were backordered until (ожидаемая дата появления на складе), but on (дата, когда вы зашли на сайт и обнаружили вещь на складе) I checked my account and found that my order status was Backorder Filled. However, I received no shipment confirmation. My card was not charged, either. Could you please help?
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Сделан обмен по телефону. Деньги сняты, вещи не высылают, подтверждение в почту не приходит
Dear Sir/Madam,
RE: customer#(указываете ваш customer number), exchange order
Not long ago I called you to exchange a (название вещи). As I can see from my account history, I was charged for the replacement item immediately, but I have not received any exchange order/shipment confirmation from you so far. There is no relevant information in my order status page, either.
Thank you in advance,
Best regards,
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Жалоба на некачественные туфли - следы клея, кривая подошва, одна туфля светлее другой
Dear Sir/Madam,
Customer #, order#
I do enjoy shopping with Victoria's Secret. Thank you for high quality and trendy design of your merchandise. Unfortunately, I am very disappointed with my last order, item#, size, color. These shoes are a perfect fit, but they are stained with glue and the sole is crinkled and uneven. There is yet another thing that really upsets me - the left shoe is much darker than the right one, so they do not match. Please see pictures attached.
Could you please help?
Thank you so much in advance. I would appreciate a prompt reply.
Best regards,
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Отменили бэк без уведомления
Dear Sir/Madam
Customer #
Order #
I've just checked my account and noticed that backordered item # (артикул) color (цвет) size (размер) was cancelled. Could you kindly explain why my backorder was cancelled without notice?
Thank you so much in advance,
подпись
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Посылка потерялась, Вика выслала дубликат. После получения дубликата внезапно нашлась потеряшка, которую захотелось оставить. Просьба снять деньги
Customer#...
Order#...
Thank you for sending me a replacement parcel. But I have received the lost parcel (order#...dated...) too, and would be glad to keep it. If it is possible, please deduct the respective amount from my Mastercard/Visa account
Thank you so much in advance
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В аккаунте бэк под статусом discontinued, а в магазине вещь есть на складе
Dear Sir/Madam,
Customer #
Order#
I've just checked my orders status page and saw that my backordered item #...(артикул, название, размер и цвет) has a "Discontinued" status. But, at the same time, this item is in stock at your web store. Could you please explain why?
Thank you so much in advance,
Warmest regards,
подпись
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Расплатились подарочной картой за заказ, а заказ отменили. Просьба восстановить карту
Dear Sir/Madam,
Customer # (ваш номер клиента)
Order # (номер отмененного заказа)
On ...(укажите месяц и число, когда вы оформили заказ) I placed an order with your e-shop and used my Secret Reward Card (a $... value) to pay for it, but this order was cancelled. This situation made me feel upset. Is it possible to reinstate my Secret Reward Card anyhow?
Thank you so much for understanding,
Warm regards,
подпись
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Письмо-просьба компенсировать расходы на возврат НЕКАЧЕСТВЕННОГО товара или товара, присланного вам ПО ОШИБКЕ
Thank you for taking your time to contact me regarding the wrong/defective item. The problem is that I am in Russia now and the USPS/UPS prepaid return label you mentioned is invalid here, and I will have to pay as much as the price of the item to send it to you. That is why I asked you if it is possible to cover my postage fees.
Moreover, due to postal delays, you may not receive the returned item within 30 days.
Are there any ways to solve my problem?
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Жалоба на то, что вещь ношеная/не соответствует картинке
Item #... is not as pictured/looks as somebody has worn it before. Please see pictures attached.
Though I do love your merchandise and enjoy shopping with you e-shop, this time I am really upset and disappointed.
Thank you for understanding,
Best regards,
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Не положили Secret reward card
Dear Sir/Madam,
Customer #
Order # (укажите номер заказа)
This (месяц, в котором дают карту), I placed an order with your e-shop on (месяц, день) and expected to receive a Secret Reward Card with it. Unfortunately, I received no Secret Reward Card. Was this a mistake or were there any reasons why my order did not qualify for a Secret Reward Card? Could you kindly explain this?
Thank you so much for understanding,
Warm regards,
подпись
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Шаблон-просьба применить Secret Reward Cards, которые пришли с опозданием
Dear Madam,
customer # (ваш номер клиента).
With my orders # (укажите номера заказов) I am expecting to receive Secret Reward Cards. Unfortunately, due to customs reasons and postal delays I will receive these orders on or later than (дата окончания акции по Secret Reward Cards). I would appreciate if you let me apply such cards as I receive them. Will it be possible?
Thank you so much in advance
Best regards
подпись
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Не уверены, что коды прошли. Просьба проверить и применить коды
Dear Sir/Madam,
Customer #
Order #
I placed an order with your e-shop yesterday and it seems to me that something is wrong with offer code application. I used (указать коды) but none seems to have applied. Could you kindly check and see whether everything is OK and, if not, apply these codes to my order above?
Thank you so much for understanding,
Warm regards,
подпись
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Просьба подтвердить получение возврата
Dear Sir/Madam,
Customer #,
Returns
Could you kindly confirm receipt of my return dated (дата)? It is (дата) today, but it has not yet been processed. According to the tracking information, my parcel # (укажите трек) was delivered on (укажите число, когда посылка была доставлена по треку на сайте UPSP или почты России).
Thank you so much for understanding,
Best regards,
подпись
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Вика обещала вернуть деньги, а деньги не приходят
As regards my order #.., a refund in the amount of... (указать сумму) was expected. Five business day have passed since you informed me about the refund, but I still got nothing. Hope you will kindly help me solve this problem.
Warmest regards,
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Изменить размер вещи в бэке
Could you kinldly change the size of item ..., which is now backordered? I would like it in size ..., not in... Thank you so much for understanding.
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Изменить адрес отправки бэка
Could you please ship my backordered item #....to the following address:....Thank you so much in advance.
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Просьба отправить бэк на другой адрес
Could you kindly send backordered item #...to (указать адрес) as at the expected delivery time I will not be available at my usual shipping address.
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