Hello,
I'm sorry for the inconvenience you experienced. I completely understand your disappointment. That's definitely not what we want our customers to experience.
To correct this, I've created a replacement order that's listed below. There's no charge for this replacement order. I've also upgraded the shipping method to Saturday Delivery at no additional charge.
Order Number: 103-9914359-6266620
Estimated Delivery Date: January 26, 2013
Shipping Address:
oxana nemesh
700 CARPENTERS XING
FOLCROFT, PA 19032-2011
United States
Primary Phone (734)5166594
If you'd prefer to cancel the replacement order and receive a refund instead, let us know by going to the link below:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
I've also created an authorized return label that may only be used for the return of the defective item. Follow the link below to print your mailing label:
https://www.amazon.com/gp/orc/rml/DDBkQ2n2RRMA
If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. Once you're signed in, try clicking it again or copying and pasting it into your browser's address window.
This page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you.
If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use--often free of charge. If you're unable to print the label, please write back to us to let us know:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
You can track your return on its way back to us here:
http://www.amazon.com/gp/orc/returns/track/DDBkQ2n2RRMA
Once the carrier has received your item, it can take up to two weeks for us to receive and process your return. See our Returns options for details
http://www.amazon.com/help/returns#receive.
The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you.
I hope this helps. We look forward to seeing you again soon.
Thank you for your inquiry. Did I solve your problem?
If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A2Y6HWPMHK4YNO&k=hy
If no, please click here:
http://www.amazon.com/gp/help/survey?p=A2Y6HWPMHK4YNO&k=hn
Best Regards,
Shiv K