Status of case: Complaint substantiated—Pending complainant’s response about solution
Main problem of the order: poor Quality
Solution offered by AliExpress:
1. Partial Refund of 30% (no return of goods)
2. Return For Full Refund.
(Please note that buyer should negotiate with seller about the shipping cost of return. We suggest you confirm the shipping cost with Post Office in advance. If no agreement is reached, buyer should bear the shipping cost. If buyer choose this way, we will ask seller to provide the return address.)
The things buyer/seller needs to do
Buyer: confirm us with your choice.
Seller: respond with counter-claim evidence or the agreement of solution.
Reminder: If seller agrees to afford the freight for buyer to return the goods, please offer the solution here. And seller should transfer the amount of freight to buyer via Paypal/Bank account when buyer provides the shipping information of the packege.
Response time: 3 days
Next step: If buyer failed to respond or no agreement is reached before the deadline, AliExpress would refund the money as per the 1st solution and close the dispute.
AliExpress: The status of your dispute order has changed
Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
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Dear ,
Thank you for shopping on AliExpress.
The status of your dispute (Case no.413605830) on AliExpress has been updated. Please log in to AliExpress Complaint Center<http://channel.alibaba.com/complaint> to provide the evidence/give a response to AliExpress before the due date.
If the evidence is larger than 2MB, you could upload it to Mediafile and provide us with the valid web link.
Learn more about how to provide evidence:
http://help.aliexpress.com/Gathering_evidence.html
Your understanding and cooperation will be highly appreciated.
Best regards,
cheril
AliExpress Case Management Team
