Девочки, подскажите, совсем запуталась. на ящик пришло письмо с help_overseas@gmarket.co.kr , как я понимаю, официального ящика Гмаркета.
Dear Customer This is from Gmarket global customer center. Item(s) you've ordered is automatically cancelled by the seller due to out of stock now. If you pay for it... By Cash/CashBalance/Paypal, your money will be refunded into cash balance of Gaccount. By VISA/MASTER credit card or Paypal Express Checkout, your money will be refunded to the same payment method which you used. However if you made payment using other credit card, you need to do repayment process to get refund your money by credit card . Please access homepage> My Gmarket> Shopping List> Cancellation/Return. And click button so that you can do 'repayment' process. If you can successfully cancel the order, you will get an 'order cancelled' message. But as your card is overseas card, you might have errors for repayment process. So you should use the card which you used first. If you keep facing the problem again, please email us ASAP. Sometimes repyament of foreign credit card does not work. In that case you can get refund into cash balance of Gaccount. If you want to get refund into your Gaccount, please let us know. Please accept our apology for any inconvenience and distress that this situation might have caused. If you have any further question, please contact us through 'Contact us' in 'Customer Service' at the top of the webpage. Go to My Gmarket Sincerely, Gmarket
Сообщают, что товара на данный момент нет и предлагают отменить его самим. На сколько я понимаю, за отмену снимаются баллы. Почему продавец САМ не отменит товар и почему Гмаркет предлагает сделать это мне?
Dear Customer This is from Gmarket global customer center. Item(s) you've ordered is automatically cancelled by the seller due to out of stock now. If you pay for it... By Cash/CashBalance/Paypal, your money will be refunded into cash balance of Gaccount. By VISA/MASTER credit card or Paypal Express Checkout, your money will be refunded to the same payment method which you used. However if you made payment using other credit card, you need to do repayment process to get refund your money by credit card . Please access homepage> My Gmarket> Shopping List> Cancellation/Return. And click button so that you can do 'repayment' process. If you can successfully cancel the order, you will get an 'order cancelled' message. But as your card is overseas card, you might have errors for repayment process. So you should use the card which you used first. If you keep facing the problem again, please email us ASAP. Sometimes repyament of foreign credit card does not work. In that case you can get refund into cash balance of Gaccount. If you want to get refund into your Gaccount, please let us know. Please accept our apology for any inconvenience and distress that this situation might have caused. If you have any further question, please contact us through 'Contact us' in 'Customer Service' at the top of the webpage. Go to My Gmarket Sincerely, Gmarket
Сообщают, что товара на данный момент нет и предлагают отменить его самим. На сколько я понимаю, за отмену снимаются баллы. Почему продавец САМ не отменит товар и почему Гмаркет предлагает сделать это мне?
