Недостача вещей при получении посылки.

Dear Customer,





Your seller apologized for wrongly delivered item and wanted to refund
you the amount of one quantity of the item.


However, since only one of the items needs to be refunded, it cannot be cancelled
or refunded partially.


Therefore,’re-order' process is required to cancel your previous order.


When you reorder the item you received, the original order will be cancelled
and refunded, and that way, you will only be charged for what you have received
and get the refund money for other item that you did not receive.





Here is the instruction for 'Re-order' process.





Please go to the item page by logging on to


Gmarket > English > My Gmarket > Shopping List > Click on the
item that you have ordered > you will see the item list on the order-->find
the transaction no. that you have to reorder then the item page will be opened.





Now check for the followings:


1. Order quantity: 1


2. Optional choice: the same as the first order


3. Domestic Orders : check the box 'Please check, if ship to address in Korea'
>Click 'Buy Now'>





At Shipping Information chart, click 'Find Address' and select First one.


At Delivery Info secton, click 'Find Address' button then small pop up page
will be appeared then select First one at every drop down list: Busan>Buk-gu>Bukbusan
P.O.Box>Bukbusan P.O.Box and please copy this message and enter <Do Not
Send/재주문건 발송하지 마세요> at remained address line.


Then choose the payment type and click 'pay'


After you finish making a reorder, the previous transaction (Transaction
No. 1138844047 ) will be cancelled and refunded.


Please let us know the previous/new transaction number immediately.


Kindly put 'Reorder for cancellation of Tran# 1138844047 ' in the Subjet
section.


Thank you very much for your cooperation.