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Dear International Customer –
I hope this finds you well, wherever in the world you might be.
As you may know, we recently began to implement a series of enhancements to the international shopping experience at landsend.com. Utilizing software from a company called
BorderFree, we are excited to bring you several new benefits:
• The ability to pay in your preferred currency. You can now pay
in one of up to 40 currencies. If you’d prefer to shop in U.S. Dollars (USD) as in the past, just click the flag at the top of your screen.
You can select USD no matter what country your order ships to.
• The ability to prepay duties and taxes. Historically, many global customers endured unpredictable charges from local customs officials. BorderFree guarantees that you see the full cost of the transaction, including shipping, duties and taxes, at the time of purchase. (We are also providing the option to pay your duties
and taxes upon delivery)
• The ability to track packages right to your door. Working with multiple world-class carriers like DHL Express and Yamato, BorderFree provides real-time order tracking.
• Faster shipping. Most orders will arrive within 8 to 14 business
days of processing.
Should these improvements not meet your needs, we welcome you
to do business with us in the traditional manner. We’re happy to take your order over the phone, and can transact in U.S. dollars, pay DDU and ship by International Priority Mail or UPS. Simply give us a call at 1-608-935-4738 and one of our friendly Customer Care Specialists will be happy to help.
Should you have questions or thoughts about the new experience, we’d love to hear from you. Please call us at 1-608-935-4738, email Internationalorders@landsend.com or find us on Facebook. We take every consumer comment seriously and will continue to enhance the experience in the months to come.
Thank you again for your business.
Best Regards,
Carl Atwell
Vice President
Landsend.com International
Dear International Customer –
I hope this finds you well, wherever in the world you might be.
As you may know, we recently began to implement a series of enhancements to the international shopping experience at landsend.com. Utilizing software from a company called
BorderFree, we are excited to bring you several new benefits:
• The ability to pay in your preferred currency. You can now pay
in one of up to 40 currencies. If you’d prefer to shop in U.S. Dollars (USD) as in the past, just click the flag at the top of your screen.
You can select USD no matter what country your order ships to.
• The ability to prepay duties and taxes. Historically, many global customers endured unpredictable charges from local customs officials. BorderFree guarantees that you see the full cost of the transaction, including shipping, duties and taxes, at the time of purchase. (We are also providing the option to pay your duties
and taxes upon delivery)
• The ability to track packages right to your door. Working with multiple world-class carriers like DHL Express and Yamato, BorderFree provides real-time order tracking.
• Faster shipping. Most orders will arrive within 8 to 14 business
days of processing.
Should these improvements not meet your needs, we welcome you
to do business with us in the traditional manner. We’re happy to take your order over the phone, and can transact in U.S. dollars, pay DDU and ship by International Priority Mail or UPS. Simply give us a call at 1-608-935-4738 and one of our friendly Customer Care Specialists will be happy to help.
Should you have questions or thoughts about the new experience, we’d love to hear from you. Please call us at 1-608-935-4738, email Internationalorders@landsend.com or find us on Facebook. We take every consumer comment seriously and will continue to enhance the experience in the months to come.
Thank you again for your business.
Best Regards,
Carl Atwell
Vice President
Landsend.com International
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