DAMAGED/LOST IN SHIPMENT
Unfortunately accidents and mistakes do happen. If your item is damaged, shipped incorrectly or defective, please notify us at
[email protected] within 48 hours of receiving your package. For U.S. customers we will have a call tag sent and a new product will be shipped out free of charge. International customers should contact
[email protected] for specific return instructions. All returns after 48 hours will be treated as a regular return subject to the return policy listed below. Please be sure to inspect your package carefully when it arrives.
If your item is not received within 10 business days of shipment to U.S. addresses, please check with USPS or UPS. When checking the status of your order, you will need to input the appropriate tracking number or delivery confirmation number.
If you do not receive your order to U.S. addresses within 15 business days and to International addresses within 30 business days, please contact
[email protected]. Our Shipping Carriers, UPS or USPS, will investigate all claims filed for shipments lost in transit. The delivery carriers require Vitamin Grocer and the customer to wait 21 days for US shipping addresses and 45 days for APO/FPO and International addresses before a lost delivery can be investigated. Once we receive notification from the Shipping Carrier we will either send out a replacement product, provide proof of delivery to the customer, or inform the customer that their local Customs Office impounded their order.